We entered into a Karma Holidays membership following a long winded sales presentation we attended in Bali. Our decision to join was based largely on representations made during that presentation.
At the time, we were shown what was described as a broad and extensive list of accommodation options at discounted rates, including numerous properties within Australia. This representation significantly influenced our decision to proceed. However, upon attempting to use the membership, we discovered that the number of available properties in Australia is limited to approximately four. This is materially different from what was presented during the sales process.
In addition, booking availability has been extremely limited. We have encountered significant difficulty securing dates, with minimal availability for up to two years in advance for the periods we have searched. A holiday membership that cannot reasonably be used within practical timeframes does not provide the value that was indicated at the point of sale.
We have also found that the standard of some accommodation options does not align with the impression created during the presentation, with certain properties appearing to be closer to a 3-star level or even hotel/ motel.
Overall, our experience has not been consistent with the representations made at the time of purchase. Based on our experience, I would point other people considering this membership to avoid at all costs.
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Karma Group is an award-winning international travel and lifestyle brand offering extraordinary experiences and exclusive curated entertainment in the world’s most beautiful locations!
From soulful spas to happening beach parties, historic hotels to design resorts, Karma Group is created for five-star travellers who understand that reaching their destination is only the start of their journey.See more
