karmagroup.com

So myself and my partner didn't really know what we were signing up for. We entered a prize in Hoi o

So myself and my partner didn't really know what we were signing up for. We entered a prize in Hoi old quarter without knowing - as we thought we thought we were just participating in a tourism questionnaire. this led us into entering a free prize draw where we were told we would need to go to a hotel in the morning to pick up a prize. the three prizes that we could win were iPhone, 7 days accomodation across the world or 6 million VND so very enticing- however it is clear that the prize draw is set up to win the 7 nights accomodation). The vietemese girls were so lovely and so warm and had very good conversation skills - we genuinely had fun talking with them. However Steve was the staff member we were allocated once we got to this hotel in Hoi An. He appeared very friendly to start off with however he ended up being pushy, we felt like we couldn't get away and he was not wanting to read the room/our needs at all - he just wanted the sale/commission from the sale. We did tell him that we needed a breathe and have some fresh air a couple of times however it felt this was not heard or recieved. We were there nearly 3 hours in total before we could have 5 mins thinking time together about whether or not we wanted to pay for the Karma membership. Steve had spent nearly 3 hours persuading us on to purchasing the Karma membership. The Karma membership seems good in many ways however we felt pushed into it which really did put me off BIG TIME. He had only been in this job post for 4 months and if I'm being honest, needs to change his sales tactics if he wants to make more sales going forward. The thing that annoyed me most today - was that he was indirectly rude towards me when myself and my partner said that the membership was not for us but that we appreciate why it would be good for others - we were very nice about it despite both feeling irritated and overwlemed and wanting to escape. We had been there for 3 hours and wanted to go back to enjoy our limited stay in Hoi An. When myself and my partner eventually had some time to chat and discuss the membership by ourselves, my impression was that Steve was mad at me as he thought I was the one saying no to the membership. i didn't want to go ahead with the membership there and then. It was £1080 yearly membership for 25 years which is a lot to commit too on the spot - this was not appreciated. Steve didn't want to shake my hand or look me in the eye once we said no to the membership - I therefore didn't feel respected. I also felt he was a little disrespectful towards other female colleagues too.
We really appreciate the 7 night free accomodation and the meal voucher we received for attending today however we did not appreciate how pushed into their membership we felt and how trapped we felt. Steve had a bad attitude when we decided the membership wasnt for us which felt very unfair and did not make this experience worthwhile. I wish we had not given up our morning for this.

Date of experience: Feb 28, 2026