The worst customer experience ever. If I could give zero stars, I would.After purchasing a bed, I emailed the company to ask if it could be left at my front door, as I couldn’t take time off work. They assured me this was possible and that I didn’t need to be home. In fact, they explicitly stated:"We will make sure that your bed is delivered to the entrance of your building. Since you agree to delivery without a signature, we will proceed accordingly."Sounds clear enough, right? Well, not really.Then, their Polish logistics partner contacted me and casually informed me that the bed would actually be delivered by DHL. When I asked if my request had been passed on, surprise—no one had a clue. So, I had to start the whole explanation process again. Eventually, they told me they had informed DHL.Fast forward to today—DHL attempted delivery but didn’t leave the bed because I wasn’t home. So, all those emails and wasted time? Completely useless. Turns out, when you order from Karup Design, their logistics issues become your full-time job.And the best part? Their so-called “customer support” washes their hands of the situation. Their brilliant solution? Just wait for DHL to email you and figure it out yourself. No apologies, no accountability—just a shrug and an “it’s not our problem.” When I called again, they proudly announced they had emailed DHL and were now… waiting for a response. That’s it. What a proactive approach!Oh, and let’s talk about the delivery time. 11 days instead of what’s advertised on their website. Not that they care. They also have no clue who will actually deliver their products and zero control over the process. Just fantastic, right?It’s truly impressive how Karup Design finds the time and budget to flood social media with influencer partnerships and gifted beds but somehow fails at basic logistics and customer service. Maybe if I had 100K followers, my bed would’ve arrived on time—with actual support.If you enjoy solving a company’s logistics mess for them, I highly recommend Karup Design. Otherwise? Run.
Claim your business profile now and gain access to all features and respond to customer reviews.
Make room for everything that matters, and nothing that doesn’t.
At Karup, we design furniture that gives you space - to think, to move, to breathe.
Living in a city, space is a rare luxury - so we make every inch count.
Our goal is simple: to help you live more freely with less, and to ensure every product delivers the highest value to your home and life.
