Review Time
I have retreat bed. I give it 2 stars because its really pretty...but otherwise design fail at its finest. Did you guys test this bed before launching? The headboard is a pretty nightmare. If its not against 100% straight wall it starts to wobble and creak and squeak at your every turn. Eventually screws come loose and it sqeaks if you move an arm. I am used of wooden beds and i am aware that they all squeak, but trust me...this is different. Its the deisgn. The headboard is a separate peace fixates on top of the frame with few screws and doesnt reach floor or has its own legs for support...So it really needs straight wall. Now i live in a 300 years old house. Walls are nit straight. Did i ever think it will be a problem? No. But this is why a company needs to test it at few different circumstances to see how it works. Especially at this price point....
Now for me...i will probably have to remove headboard. But you know...i bought it because of that. If i would want a frame and 4 legs i could get local carpenter to do it...
I have retreat bed. I give it 2 stars because its really pretty...but otherwise design fail at its finest. Did you guys test this bed before launching? The headboard is a pretty nightmare. If its not against 100% straight wall it starts to wobble and creak and squeak at your every turn. Eventually screws come loose and it sqeaks if you move an arm. I am used of wooden beds and i am aware that they all squeak, but trust me...this is different. Its the deisgn. The headboard is a separate peace fixates on top of the frame with few screws and doesnt reach floor or has its own legs for support...So it really needs straight wall. Now i live in a 300 years old house. Walls are nit straight. Did i ever think it will be a problem? No. But this is why a company needs to test it at few different circumstances to see how it works. Especially at this price point....Now for me...i will probably have to remove headboard. But you know...i bought it because of that. If i would want a frame and 4 legs i could get local carpenter to do it...
I’ve never seen a service so bad in my entire life. Truly unbelievable. I’ve also never written a review before, so this says a lot. I’ve ordered a bed in JULY! It arrived in November. And as the long wait wasn’t enough, the pieces were SOOOO badly packaged that they were all damaged. Even broken… then they sent new pieces and, of course, they only arrived today (January). Again, all damaged. Unacceptable. I don’t even have more words. I’m so tired of this situation and of writing emails. Never buying from them again and telling everyone how bad their service is.
This company is arguably the worst furniture manufacturer on the market right now. My experience is identical to the other horror stories posted here.I ordered and paid for a bed on September 28th, 2025, and to this day, it hasn't arrived. What’s even worse is their constant gaslighting. Karup Design repeatedly claims that "they" don't have a problem and that the fault lies solely with the third-party retailers. This is a blatant lie and total arrogance. It is YOUR factory and YOUR product; therefore, it is YOUR responsibility.Twice I was told the bed had been dispatched, but it was never actually sent because the delivery was "rejected" at the source. It feels like this company is either a financial black hole or they aren't paying their staff, leading to strikes or a total halt in production. There is no other logical explanation for why an order from months ago still hasn't been fulfilled.To top it all off, looking at other reviews, even the lucky people who eventually receive their furniture after months of waiting often get it broken or in terrible condition.Save your money and your sanity—stay far away from Karup Design. They are unprofessional, dishonest, and clearly incapable of running a business. Matej Bloksa
We received a wrong bedside table. Karup admitted their fault and told us they would solve the problem and give us a new delivery date. After more than 4 weeks - we had still not received a new delivery date. We then contacted the service desk again - and they are not replying to any mails. We have asked for a refund and have had no reaction neither. DO NOT buy here - they do not comply with normal and good business practice - and do not handle errors at all.
I bought the KARUP Roots 90 chair about three years ago, seduced by its minimalist charm and “design” promise. Fast forward to today, and the green fabric has gracefully faded into a soft yellow, not from sun exposure, but seemingly from sheer disappointment.The cushions? Filled with what I can only describe as shredded moving blankets. Cozy, if you’re a cardboard box. Let’s just say: it’s a chair that dreams of being a bed, but never quite makes it.Then there’s the zipper. Not YKK (because why use the industry standard when you can be edgy?) and sewn in *inside out*. A bold choice apperantly the goal was to make unzipping a philosophical exercise.All in all, you could go to IKE* and get something similar if not sturdier for less, or spend a bit more and treat yourself to a chair that doesn’t slowly morph into a sad beanbag.Nice idea, poor execution. Still, it did teach me patience and how not to judge a chair by its press photos.
Great product. But you do not get a choice for delivery. You receive a mail giving you the delivery date and making it clear that it is not open for discussion. I found the mail not very friendly and not customer orientated. Delivery was at the building door. The truck parked further eventhough there was space in front of the door and was not happy when I ask to have the packages at the door. Would suggest to buy the products through a resaler i/o the brand directly.
I like how the looks, but I have to say that I was expecting a higher quality of the wood, for the price. I wish the pieces were better finished and some of them also needed to be sanded. Looks good, it's comfy but material quality should be better.
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