I purchased a coord set in October 2025, and it arrived in the first week of November in torn condition. The product was also not as depicted in the images. After contacting the customer service, they apologized for the issue and promised an exchange with better quality control. However, the exchange took a month, and when I received it in the second week of December 2025, it was the same torn item returned to me. When I called customer service again, they mentioned they would arrange a pickup for a refund. This experience has been incredibly frustrating.
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