Always had great experiences with KastKing products and customer service. Never had a reel or tool break. Broken a couple rods by my own mistakes but KastKing (specifically Winnie in customer service) has always responded within 24 hours and replaced my rods, no questions asked, and I had a new rod in 3 days.When a Spirale rod I ordered came in the mail broken in half, they sent out a new rod right away and again I had it in 3 days.A few weeks ago I ordered some new TriPolymer line off the website. Apparently I caught it the second it went up for sale because the price was $0. I ordered 4 spools but only received 1. I talked to customer service and they said that the website price was a mistake but they went ahead and sent 1 to me for free instead of cancelling the whole order. I thought that my whole order was going to be cancelled the second I placed it and don't care that they didn't fulfill the whole order but it was nice of them to at least send 1 spool honoring their mistake. That's good customer service in my book!KastKing's customer service and quality has earned a customer for life!
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KastKing, Keeping Fishing Fun With Affordable Innovation
