When I first received my suit over a year ago, the customer service was exceptional. I told everyone how great the suit was and how great the service was. I had a minor problem with the suit after six months and they jumped on a solution. But now my suit isn't working and I've tried to get a response from Katalyst for two months. They have not replied to any emails - I've tried three different ways to reach them and have no answer whatsoever. I now have a $3,000 investment plus the monthly fee that is worthless. It's shocking that the level of customer service went from the best I've experienced to none whatsoever.
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