Customer support has ghosted me and many others (see Reddit posts) I lost weight and my now too big suit gives me terrible shocks in my shoulders and lower back. I was in regular contact arranging a trade in for smaller size (which is part of guarantee) and the nothing now for two months! I have tried to reach out repeatedly but nothing. Very disgusted that my major investment is useless, and I still have 18 months on my subscription. Cannot recommend as something must be ticking Katalyst stability for them to stop communicating with customers!
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