EDITED - maybe you should spend more time responding to emails instead of putting standard responses on Trust Pilot. The response should come direct, not on here, with a solution to the issue. But nothing. You wont look into it, of that I have no doubt, you wont sort the issue of me having to pay full price and postage again, all of which I would be happy to do had the product not been faulty in the first place, so your responsibility, not mine. Shocking! I purchased a necklace & earrings as a christmas present and after wearing the earrings only a couple of times one of the stones fell out. We completed the online form for faulty goods and were advised to send then back which we did. However despite three emails to the customer care department, two conveniently cut off phone calls and further emails to Liz Fraser CEO, I have today received a refund of the price paid. What I actually wanted, was a replacement pair as my sister wanted to wear them for her upcoming wedding. Yes I can reorder them but the current price is more expensive, and this company has no regard for the Consumer Rights Act which clearly states that if goods are faulty they should be replaced at no extra cost. This is tantamount to theft. And whilst I may be small fry to this company I have spent over £1000 with them in the last six months and not another penny will pass over their tills. The lack of communication when I quoted my rights is despicable
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crisp colour, a keen wit, graphic prints & playful sophistication are the hallmarks of kate spade new york. in every category we design – from handbags and clothing to jewellery, shoes, eyewear, beauty, home and beyond – our exuberant approach to the everyday encourages personal style with a dash of incandescent charm. we’re intellectually curious and believe in living life to the fullest, taking chances, and standing out in the crowd. we call this living colourfully.
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