Review Time
Absolutely awful. I have called customer care in Australia several times, I was told on 02/03/26 that the courier has my item and I will receive a shipping update soon. But my item was never shipped in the window advised. Now 7 working days later it says back ordered when it was in stock when payment was made? Been waiting ages to get on a call with customer care and no answer. I don’t even get email updates and never received a confirmation email. I have to track it on the website manually. It’s shameful for a supposed luxury brand. Never again.
I reached out to their customer support via WhatsApp as they couldn’t process my order through the website Customer support didn’t react. Tried to contact them multiple times. Seems they don’t need my money. It’s a shame because I would have loved to make a purchase.
I was really excited to be getting a Kate Spade bag as a Christmas present. It was a big disappointment when the DPD man was intimidating and rude when delivering the bag. Although DPD are customers of Kate Spade, I would have thought that Kate Spade would have offered a gesture of goodwill when I reported it to them. I nearly had to call the police when DPD man put his foot inside my door to prevent me to closing my door. Due to the prices and good customer service, I was disappointed that Kate Spade didn't offer me 10% off the next item I bought or anything.
EDITED - maybe you should spend more time responding to emails instead of putting standard responses on Trust Pilot. The response should come direct, not on here, with a solution to the issue. But nothing. You wont look into it, of that I have no doubt, you wont sort the issue of me having to pay full price and postage again, all of which I would be happy to do had the product not been faulty in the first place, so your responsibility, not mine. Shocking! I purchased a necklace & earrings as a christmas present and after wearing the earrings only a couple of times one of the stones fell out. We completed the online form for faulty goods and were advised to send then back which we did. However despite three emails to the customer care department, two conveniently cut off phone calls and further emails to Liz Fraser CEO, I have today received a refund of the price paid. What I actually wanted, was a replacement pair as my sister wanted to wear them for her upcoming wedding. Yes I can reorder them but the current price is more expensive, and this company has no regard for the Consumer Rights Act which clearly states that if goods are faulty they should be replaced at no extra cost. This is tantamount to theft. And whilst I may be small fry to this company I have spent over £1000 with them in the last six months and not another penny will pass over their tills. The lack of communication when I quoted my rights is despicable
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crisp colour, a keen wit, graphic prints & playful sophistication are the hallmarks of kate spade new york. in every category we design – from handbags and clothing to jewellery, shoes, eyewear, beauty, home and beyond – our exuberant approach to the everyday encourages personal style with a dash of incandescent charm. we’re intellectually curious and believe in living life to the fullest, taking chances, and standing out in the crowd. we call this living colourfully.
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