I am not happy at all with the quality of the gel eyeliner pencil. There is barely any pigment when done on the waterline?? I am not sure if it's defective or the quality is just poor.I tried contancting customer support through the chat and at the time they were closed, which is fair enough, the bot actually mentioned that I could leave a name and an email and someone will get back to me.I don't know why but my ticket was closed, saying "Thank you for contacting KVD Beauty!I'm sorry we missed your chat!Should you have any further questions or concerns, please do not hesitate to contact us at 1-844-500-5832. My dedicated team and I will be more than happy to assist you."But like, you didn't even respond to my query. I cannot phone you back because I live in the UK, I am not getting charged for an international call since it seems that "someone" responds back.Now it's been 3 days with no further replies after I followed back on this.I will defo not buy anything else from KVD, even a drugstore eye pencil is of better quality than this.Such a waste and a shame.
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