katvondbeauty.com

As many have mentioned here

As many have mentioned here, they have questionable shipping practices and customer service. Never received my products and received zero compensation for it. Buyers bewarw

Date of experience: May 17, 2025

Awful stuff looks cakey

Awful stuff looks cakey. Waste of 15 quid

Date of experience: Feb 28, 2025

Customerservicr is ghosting

Placed an order, did not receive my complete order. Missing the brush and dry out products, which i’m not used to from KatVonD. Emailing the customer service several times didn’t work either since they won’t reply to my email.. I’m really considering never buying from KatVonD now.

Date of experience: Oct 23, 2024

Questionable quality??

I am not happy at all with the quality of the gel eyeliner pencil. There is barely any pigment when done on the waterline?? I am not sure if it's defective or the quality is just poor.I tried contancting customer support through the chat and at the time they were closed, which is fair enough, the bot actually mentioned that I could leave a name and an email and someone will get back to me.I don't know why but my ticket was closed, saying "Thank you for contacting KVD Beauty!I'm sorry we missed your chat!Should you have any further questions or concerns, please do not hesitate to contact us at 1-844-500-5832. My dedicated team and I will be more than happy to assist you."But like, you didn't even respond to my query. I cannot phone you back because I live in the UK, I am not getting charged for an international call since it seems that "someone" responds back.Now it's been 3 days with no further replies after I followed back on this.I will defo not buy anything else from KVD, even a drugstore eye pencil is of better quality than this.Such a waste and a shame.

Date of experience: Feb 23, 2024

Kyra Davis was a pleasure speaking…

Kyra Davis was a pleasure speaking with, she’s truly a blessing and I’m so thankful she could assist me.

Date of experience: Sep 06, 2023

TOTAL RIP OFF!

Your lipstick states that it's long stay!! Ha! Absolute rubbish! Goes on terrible and comes off extremely quickly. Looked a mess! For the money you're charging, should be ashamed.

Date of experience: May 06, 2023

Really bad shipping method.

Date of experience: Mar 29, 2023

Review

This is a good company! It has good quality items. It has stylish items.

Date of experience: Mar 09, 2023

While I like their products the…

While I like their products the customer service is lacking. Takes forever to get a refund and the return process is a pain.

Date of experience: Jan 18, 2023

Lost or stolen palette (eventually arrived)

UPDATE : My palette actually arrived. It took about two weeks.It arrived safe and sound despite having been lost at some point.My experience with customer service and shipping isn't the best but the Moongarden palette itself is really pretty. I had never tried KVD palettes and the formula is tricky to work with, but that Vulpine Aura shade is absoluty incredible. The colours show much darker on the skin than in the pan. I'm super white and they look nice on me but my friend tried it and the shimmers looked especially beautiful on her dark skin. I wish there was a mirror included in the palette.PREVIOUS REVIEW BEFORE EDIT : [I ordered on December 15 and after contacting customer service, it appears that my parcel has been lost. I received a message saying that it wouldn't be replaced because they don't replace international orders, which is extremely disappointing. I would rather get a replacement than refund.They offered a full refund but I'm waiting to see how much will actually be refunded because I've read that they say you'll get full refund but actually don't pay you everything they owe you. The refund message from their customer service is a generic message and they didn't even include my actual order number or how much they will refund. It is quite unprofessional. It says : "We're so sorry to hear your package appears to be missing for order [Insert number]! Because we are unable to offer you a free replacement, as we cannot reship international orders, we can process a full refund for the product in the amount of [Insert $104.24"]]

Date of experience: Dec 26, 2022