UPDATE : My palette actually arrived. It took about two weeks.It arrived safe and sound despite having been lost at some point.My experience with customer service and shipping isn't the best but the Moongarden palette itself is really pretty. I had never tried KVD palettes and the formula is tricky to work with, but that Vulpine Aura shade is absoluty incredible. The colours show much darker on the skin than in the pan. I'm super white and they look nice on me but my friend tried it and the shimmers looked especially beautiful on her dark skin. I wish there was a mirror included in the palette.PREVIOUS REVIEW BEFORE EDIT : [I ordered on December 15 and after contacting customer service, it appears that my parcel has been lost. I received a message saying that it wouldn't be replaced because they don't replace international orders, which is extremely disappointing. I would rather get a replacement than refund.They offered a full refund but I'm waiting to see how much will actually be refunded because I've read that they say you'll get full refund but actually don't pay you everything they owe you. The refund message from their customer service is a generic message and they didn't even include my actual order number or how much they will refund. It is quite unprofessional. It says : "We're so sorry to hear your package appears to be missing for order [Insert number]! Because we are unable to offer you a free replacement, as we cannot reship international orders, we can process a full refund for the product in the amount of [Insert $104.24"]]
Claim your business profile now and gain access to all features and respond to customer reviews.
Shop Kat Von D Beauty for makeup collections of bold, unexpected products and new vivid colors. Discover Kat's Studded Kiss Lipstick or Tattoo Eyeliner. Kat Von D
