I visited the store to buy diamond earrings on 12/18/2025. After selecting a pair, I also opted for the lifetime protection offered. A few days later, I received an email from the store manager notifying me that I was charged for the wrong earrings and asked to return. When I went back to discuss it, the manager was unavailable, and another manager took over. She recognized the situation but when I showed her the earrings, she took them from me and refused to give them back, treating me poorly. I was told I could buy them at the listed price with no discount for their mistake or my honesty. I offered to pay extra for my return, but was advised to contact corporate instead. Ultimately, I felt unsupported and ended up purchasing diamond earrings elsewhere, spending more than I initially would have at the original store.
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