Review Time
First thing is I bought a couple things from there she did not like any of it poor quality and they lied about the financing I'm supposed to have a year to pay it off interest free but they charge more interest in the minimum payment I will never go back
Received a gold plated ring featuring a diamond cross and a birthstone on each side after a 3-week wait. Unfortunately, it appears more suitable for a child due to its small size. The stones are barely visible and lack the vibrant colors shown in the picture. At least the names were correct, I suppose.
While the song "Diamonds Are a Girl's Best Friend" brought attention to the gem, it was the representative at the local jewelry store who graciously repaired my tennis bracelet free of charge during my visit. With Valentine’s Day approaching, I highly recommend visiting this store for a dazzling gift for that special someone. Wishing everyone a joyful Valentine’s Day! Heartfelt thanks to the team for their wonderful assistance.
🖼️-The best sales advice focuses on humanity, not just profit-🖼️ 💍-Reflecting on a recent visit to a local mall, I went in twice looking quite disheveled, fresh from a workout, and not exactly looking my best. 💍-However, one individual treated me with such respect and kindness both times, making me feel valued. She didn’t know who I was beneath the casual attire; she simply understood how to treat people well. A few days later, I returned and ended up purchasing a watch, followed by a ring, and I'm actually on my way there now to buy a chain. ♠️-When you treat someone like they’re important, they start to feel that way. More importantly, kindness and compassion can turn a casual encounter into a lifelong customer. Kudos to the representative for recognizing the person beyond their appearance. ♠️-We often claim to treat everyone equally, but this representative truly embodies that principle. Because she treated me with dignity when I was at my worst, I returned ready to make purchases. Take some time to visit this representative at the mall. 10❌-The takeaway? Treat everyone as if they are the most significant person in the room; you never know their story or what they bring to the table. 🎬-A positive change is on the horizon‼️🦈🌊🏄🏿♂️ ♠️-A grateful customer-♠️
I visited the store to buy diamond earrings on 12/18/2025. After selecting a pair, I also purchased the lifetime protection offered. A few days later, I received an email from the store manager informing me that I was charged for the wrong earrings and asked to return to the store. When I arrived to discuss the issue, the manager was unavailable, and another manager took over. She immediately recognized me and the situation. However, when I showed her the earrings, she took them from me and refused to return them, treating me poorly. I was told I could buy them at the price listed that day, with no discount for their mistake or my honesty. I offered to pay extra due to my return, but the response was to contact corporate. Ultimately, I felt unsupported and ended up purchasing diamond earrings elsewhere, spending more than I initially would have at the original store.
I visited the store to buy diamond earrings on 12/18/2025. After selecting a pair, I also opted for the lifetime protection offered. A few days later, I received an email from the store manager notifying me that I was charged for the wrong earrings and asked to return. When I went back to discuss it, the manager was unavailable, and another manager took over. She recognized the situation but when I showed her the earrings, she took them from me and refused to give them back, treating me poorly. I was told I could buy them at the listed price with no discount for their mistake or my honesty. I offered to pay extra for my return, but was advised to contact corporate instead. Ultimately, I felt unsupported and ended up purchasing diamond earrings elsewhere, spending more than I initially would have at the original store.
My husband bought a white gold ring with diamonds for our 50th anniversary, but I am allergic to white gold. When I went to the store to exchange it for something of equal value, I was told I had to spend an additional $1,000, which I refused. I then visited a gold trader who informed me that the gold was only 10k instead of the 18k my husband paid for, and the diamonds were lab-created instead of natural. This experience was frustrating, and I would advise others to be cautious with their purchases.
As a customer since 2006, I trusted their warranty to mean something. When my diamond chipped, instead of honoring the warranty, I was told I would need to pay $1,800 for a replacement. They even pushed me to upgrade instead of simply replacing what I had cared for for years. This feels like a total disregard for loyal customers and the promises made during purchase. I expected support, not upselling. I'm very disappointed and won't shop here again.
I previously left a review stating the manager was rude, but I cannot find it now. That was a mistake. I normally have great experiences at the store. I was upset about the repair cost for a watch I had sent out, but generally, I receive excellent customer service.
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