I visited the store to buy diamond earrings on 12/18/2025. After selecting a pair, I also purchased the lifetime protection offered. A few days later, I received an email from the store manager informing me that I was charged for the wrong earrings and asked to return to the store. When I arrived to discuss the issue, the manager was unavailable, and another manager took over. She immediately recognized me and the situation. However, when I showed her the earrings, she took them from me and refused to return them, treating me poorly. I was told I could buy them at the price listed that day, with no discount for their mistake or my honesty. I offered to pay extra due to my return, but the response was to contact corporate. Ultimately, I felt unsupported and ended up purchasing diamond earrings elsewhere, spending more than I initially would have at the original store.
Claim your business profile now and gain access to all features and respond to customer reviews.
Shop our selection of engagement rings, wedding rings, diamonds, gemstones, metals, watches and more. Kay Jewelers carries a wide selection of looks, from classic to modern.
