Hidden fees!!! I am extremely dissatisfied with a booking made through the service. After receiving my initial confirmation email, the next day, the third-party agent demanded an additional fee to finalize the flight, citing a vague “price change.” I felt pressured to pay this amount to secure my already confirmed travel. This is unacceptable behavior from a vendor they feature. Their customer service claiming they are “just a search engine” is inadequate. I felt abandoned after using their service.
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Our mission at KAYAK is to help people experience the world by creating their favorite travel tools. With every query, KAYAK searches other sites to show travelers the information they need to find the right flights, hotels, rental cars and vacation packages.See more
