I am experiencing a truly frustrating situation with the service. The representative I spoke to seemed eager to help, but they're restricted by the challenges of working for an overpriced streaming platform with poor ratings. It feels like the company disregards feedback since people continue to pay for a subpar product. This creates a cycle where they don’t feel the need to improve, as not enough customers are leaving. Consumers want this service and would likely pay if it were better, but right now, it seems they don’t care about quality.
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