Like many others, my experience has been disappointing. The representative I interacted with seemed willing to help, but they are constrained by the issues of working for a high-priced streaming service with poor reviews. The company appears indifferent to criticism, as customers continue to pay despite its shortcomings. This creates a cycle where they feel no urgency to improve, as not enough customers are leaving. Consumers want this service and would likely pay if it met quality standards, but the current lack of care suggests they believe they can continue without necessary improvements.
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