My experience with KB Authority has been the worst online shopping experience of my life. I purchased a high-end Toto toilet, and it was delivered to my house completely shattered. The box was clearly not packed well enough to survive shipping.
Any reputable company would apologize and send a replacement immediately. Instead, KB Authority has dragged this out for weeks. I have provided clear video evidence showing the item is broken inside the original, unopened packaging, yet they are fighting me on a refund.
Their phone support is shockingly incompetent; the agent merely a bridge to an RMA process (another team). I have been forced to store a heavy box of hazardous broken porcelain in my garage for over two weeks while waiting for them to "review" a clear-cut case of damaged goods.
Do not risk your money here. If your item arrives broken (which is likely given their packing), you will be on your own.
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