Review Time
Kitchen & Bath Authority always has a variety of great products that you see in many retail stores and high-end specialty stores. They have very comparable pricing and coupons to apply. They always provide the specifics on their website for the product you are trying to purchase - dimensions and weight so you can accurately prepare for your project. I have ordered several products including a glass shower door, vanity, mirrors and now a kitchen sink and I have never had any issues. Truly recommend this website for your home improvement projects hands down.
My experience with KB Authority has been the worst online shopping experience of my life. I purchased a high-end Toto toilet, and it was delivered to my house completely shattered. The box was clearly not packed well enough to survive shipping.
Any reputable company would apologize and send a replacement immediately. Instead, KB Authority has dragged this out for weeks. I have provided clear video evidence showing the item is broken inside the original, unopened packaging, yet they are fighting me on a refund.
Their phone support is shockingly incompetent; the agent merely a bridge to an RMA process (another team). I have been forced to store a heavy box of hazardous broken porcelain in my garage for over two weeks while waiting for them to "review" a clear-cut case of damaged goods.
Do not risk your money here. If your item arrives broken (which is likely given their packing), you will be on your own.
Ordered a Duravit 613200011041300 bidet toilet seat from Greg. Greg is very knowledgeable helping me to get a correct product. The bidet arrived in 4 days. And with the help of the CS from Duravit to get an additional water line adapter from Amazon, the installation is successful.
When the Kohler faucet we desperately wanted was out of stock everywhere else, the team at KBA came to the rescue and did all they could to assist, and they came through! Very pleasant and helpful team.
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