Received a marketing call in August about an Internet and landline package for £34 per month with promised speeds of 300 or more. A new router was sent, but the signal barely reaches areas of my house, including the dining room and kitchen. I contacted the service on 17/9/25 and spoke to a representative who assured me the Internet was functional. However, another representative later stated that engineers would check everything remotely, but I haven't received any updates. Billing issues arose, with multiple charges being made, and despite raising concerns about my poor reception, I have not received satisfactory assistance.
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