Review Time
So far, so good & MUCH faster than the old supplier.
However, in an older house, the signal drops off rapidly on the other side of a wall. 700+Mps near the router in the front room & about 16Mps at the back of the house (not a mansion, either!) The second router does help & we had no signal at the back before.
Ellis & Greg did an efficient, tidy & courteous installation. A small trench in the garden but made back up well.
I'm sick of my current broadband provider (Talk Talk)due to it not keeping up with my Sky Glass, it keeps losing the connection to WiFi. I'm hoping this switch to KCOM full fibre resolves the issue, however, it's too early to say as KCOM has not been installed yet. George K was really friendly and easy to talk to.
Excellent customer service.
Spoke to knowledgeable, local staff who actually listened and took ownership of the issue. The problem was explained clearly and handled efficiently, without being passed around or read from a script.
It makes a real difference dealing with people who understand the network and the area they support. Solid service and a positive experience overall.
Ellis and Greg were fantastic. They came on time and told us exactly what they were going to do. They worked well and explained everything that we needed to know. They were polite and understanding, proffesional and worked well together.
The internet is working better and quicker than it has ever done. Thank you Ellis and Greg.
I would certaily recommend this service to anyone.
I would suggest everyone consider leaving the service, given the years of excessive charges for Internet. After switching to a different network, I have experienced nothing but outstanding Internet performance and excellent customer support. I now enjoy speeds approaching 900 MBPS even during peak times, all for just £29.99. I'm thrilled I made the change.
The installation of the Fibre was handled exceptionally well. The team was very courteous and left everything neat and tidy. One of the installers even took off his boots before entering the house, which I appreciated. They also helped me set up the app, so thanks again for the great service! 👍
I contacted the technical department regarding issues with my broadband. I spoke with a very helpful representative who resolved my problem completely. This individual was friendly, patient, and made the experience enjoyable. Highly recommend!
Received a marketing call in August about an Internet and landline package for £34 per month with promised speeds of 300 or more. A new router was sent, but the signal barely reaches areas of my house, including the dining room and kitchen. I contacted the service on 17/9/25 and spoke to a representative who assured me the Internet was functional. However, another representative later stated that engineers would check everything remotely, but I haven't received any updates. Billing issues arose, with multiple charges being made, and despite raising concerns about my poor reception, I have not received satisfactory assistance.
I reached out regarding a house move and encountered significant communication barriers. The representative struggled with English and informed me that I needed to fill out a form that was supposed to be sent via email or text, but it never arrived. After several attempts to resolve the issue, it became clear that the new house lacked any fiber cable connection. The representative insisted our service was transferred, despite the absence of necessary equipment. The entire experience has been incredibly frustrating, leaving us waiting for installation for over two weeks.
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