I reached out regarding a house move and encountered significant communication barriers. The representative struggled with English and informed me that I needed to fill out a form that was supposed to be sent via email or text, but it never arrived. After several attempts to resolve the issue, it became clear that the new house lacked any fiber cable connection. The representative insisted our service was transferred, despite the absence of necessary equipment. The entire experience has been incredibly frustrating, leaving us waiting for installation for over two weeks.
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