Total lack of understanding..I have been with Kcom for as long as the name has been, previously KIngston Communications, when we first moved into our present home, in 1986, I could not fault them, you spoke to a call taker and they refered to you as your first name, who was then employed by KC, always on hand to help then comes along good old broadband (dial up), onto the present day, the problems started when they went over head on poles, (even though I had had problems over the long period, before hand,and was sorted), I reported that the cable was rubbing against a pole installed by connexion and think that it had stretched, they said they will get the engineers to look at it (connexion would have noticed that they would impede the cable where they put their pole), the internet was dropping out, even the wifi on my mobile phone was dropping out and Sky was effected, they said there was nothing wrong with their end, never sent an engineer to look at the cables.In 2023 I closed my business and transfered the phone over to residential, as many friends and family knew the number.I am now retired and living on my own while my wife is in respite, the energy cap has been increased, cost of energy is going up and god knows what else, I rang Kcom and explained that times are hard and need to cut my bill down by at least half, and was looking at the tarifs available, quickly told that they are for new customers, what about the old ones like me, a veteren of 40 years, nope stood her ground, I said am cancelling as I am out of contract, told me my contract was to the end of December, I disputed this, but a few quid, then proceeded to tell me my contract runs out in December 2025.... er no my contract runs out end of November, siad I had changed from business to residential last November... yes because I could not afford a business line that the business had closed down, never told me about extension of contract, and I never signed a contract renewal. Infact some times Kcom never told you anything and you had to find this out.... I am pleased I am now out of Kcoms hair, attitudes goes with the service, ****
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