Account terminated without reason or response
DO NOT, I REPEAT, DO NOT CREATE AN. ACCOUNT WITH KDP. USE A DIFFERENT PROVIDER FROM THE START.
I am so disappointed with Amazon KDP. I used to love Amazon products, I have all of their reading related subscriptions, but their lack of concern for writers, and horribly ineffective platform, has made me see them in a whole new light.
I've been working months to get my first book ready to publish. Once I got to the phase in my timeline to setup my KDP account, everything went off without a hitch and I received confirmation almost immediately that my account had been verified. I didn't do anything on the platform, and not even 24 hours later, I received a notification that my account had been terminated due to inconsistent or incorrect information, and I have no recourse. I'm not allowed to open another account, or publish on their platform, and no further explanation was offered.
Everything I provided was correct, I even went as far as to send supporting documents for all of my information, but they just ignore you.
I have sent countless emails over the past. 2 months, both through the provided email address and the online contact form, and I have not received a single response after the day of termination.
They have no care that their platform, lack of customer service and lack of due diligence ruins people's dreams and all the work they put in.
They know they're the biggest provider, and can do whatever they want, regardless of how it affects their loyal consumers, and writers, so why even try.
Extremely disappointed in KDP, if you are considering using their platform, don't. Go with an alternative from the start, that way you can atleast still publish on their platform without dealing with this. Unfortunately, I didn't go this route, so I don't have that same opportunity.
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