I am raising a concern about an order placed on 28 November through the company's website. The order included a television and a wall mount bracket. After around two weeks, I received only the television; the wall mount was not included in the delivery. I inquired with the delivery driver, who indicated that such errors can occur and that the missing item would probably arrive within a few days. After waiting additional days without receiving the wall mount, I reached out to the company. I faced considerable difficulties in getting in touch with customer support and was only able to speak to a representative after several days of persistent attempts. During that call, the representative confirmed an error and stated the wall mount would be sent via a courier service, advising me to keep an eye on my email for updates. Since that conversation, I have not received any email confirmation, tracking number, or further communication. I have continued to attempt contact with the company daily, but my calls remain unanswered. At this point, the company has failed to deliver a paid item, provide updates, or maintain basic communication. This situation raises serious concerns regarding the company's business practices and compliance with consumer protection obligations. I am requesting intervention to ensure one of the following outcomes: Immediate delivery of the missing wall mount or a full refund for the undelivered item. This concern is justified due to the prolonged delay, lack of communication, and failure to resolve the issue despite my repeated efforts.
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Keans Claremorris is your one-stop shop for all your needs, offering a wide range of products in electrical (Euronics), garden, DIY, homewares, paint, safety & workwear, pet care, agricultural supplies, and fuel. We are proud members of both the Euronics and United Hardware groups, ensuring that we bring you the best selection of high-quality products at competitive prices.
Whether you're looking for top-of-the-line electronics from major brands like Samsung and Bosch, durable workwear from Snickers, or premium paints from Dulux and Fleetwood, we've got you covered. Our extensive inventory makes it easy to find exactly what you need, and with fast nationwide delivery, shopping with us is quick and convenient.
We're excited to announce that we now stock the popular Pet Stop brand, offering an even wider range of pet care products to keep your furry friends happy and healthy.
At Keans Claremorris, we pride ourselves on delivering excellent customer service and ensuring a smooth shopping experience, whether you're visiting us in-store or online. For more information and to browse our full range of products, visit us today at www.keanscm.ie. We're here to help with all your home, garden, and lifestyle needs!
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