I am reporting an issue regarding a purchase made on 28 November through the service’s website. The order included a television and a wall mount bracket. After about two weeks, I received only the television, and the wall mount was missing from the delivery. I asked the delivery driver about this, and he indicated that such mistakes can happen, assuring me that the missing item would likely arrive soon. After waiting additional days without the wall mount, I reached out to the company. I faced significant challenges in contacting customer support, only managing to speak to a representative after numerous attempts. During that call, the representative acknowledged the mistake and assured me the wall mount would be sent via a courier service, advising me to check my email for updates. Since that conversation, I have not received any email confirmation, tracking number, or further communication. I have continued to try to reach the company, but my calls have gone unanswered. At this point, the company has not delivered a paid item, has not provided updates, and has failed to maintain basic communication. This situation raises significant concerns about the company’s business practices and adherence to consumer protection standards. I am seeking intervention to ensure one of the following outcomes: Immediate delivery of the missing wall mount or a full refund for the undelivered item. I believe this issue is warranted due to the extensive delay, lack of communication, and the failure to resolve the problem despite my repeated efforts.
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Keans Claremorris is your one-stop shop for all your needs, offering a wide range of products in electrical (Euronics), garden, DIY, homewares, paint, safety & workwear, pet care, agricultural supplies, and fuel. We are proud members of both the Euronics and United Hardware groups, ensuring that we bring you the best selection of high-quality products at competitive prices.
Whether you're looking for top-of-the-line electronics from major brands like Samsung and Bosch, durable workwear from Snickers, or premium paints from Dulux and Fleetwood, we've got you covered. Our extensive inventory makes it easy to find exactly what you need, and with fast nationwide delivery, shopping with us is quick and convenient.
We're excited to announce that we now stock the popular Pet Stop brand, offering an even wider range of pet care products to keep your furry friends happy and healthy.
At Keans Claremorris, we pride ourselves on delivering excellent customer service and ensuring a smooth shopping experience, whether you're visiting us in-store or online. For more information and to browse our full range of products, visit us today at www.keanscm.ie. We're here to help with all your home, garden, and lifestyle needs!
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