My experience with this service has been a complete nightmare. I booked a car, paid £655, and when I arrived to collect it, I was abruptly told I couldn't have it — no explanation, no alternatives, nothing. When I asked about a refund, I was assured I would get one. Weeks later, I still haven't received anything. I've contacted customer service multiple times, but they claim it's not their responsibility because it's a third party. This is misleading; they are part of the same group. It's clear they use this brand to take payments while evading responsibility when issues arise. After reading other reviews, I'm not alone in this; many have lost money without refunds.
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