Avoid this service at all costs! They have taken our money and continue to lie. We rented a car from an airport. Our plans were delayed, and we called to inform them we would be late, receiving reassurance that the car would be held for us. Upon arrival, they had no car available. The agent at the desk was extremely unhelpful and rude, claiming our car was given away because we were two hours late and the only alternative was to pay an extra €2,200. We rented from another provider instead and are still waiting for our €850 refund for a car we never got — nearly three months later with no sign of it. They insist they fulfilled the contract. I feel compelled to warn others — stay away, they are dishonest!
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