I rented a car from an airport and returned it after hours. At checkout, I was told to expect an email with key return instructions, but it never arrived. I reached out through the online portal with no response. When I called customer service, I was directed to a non-existent car park and desk. Ultimately, I had to drive back to the airport before my departure to figure out how to return my car and keys. The service was incredibly frustrating.
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