4 years ago I bought my first Keen Boots. I loved them and wore them every day. I liked them so much I got a second pair. They were the best boots id ever had.I bought a third pair that didn't last near as long but since I bought them from eBay i figured they may have been knockoffs and didn't think much of it.Well I bought a fourth pair directly from Keen. They began to fall apart the first week I had them. the stitching fell out of them. I contacted Keen and they immediately responded with a claim number and asked for photos and the receipt which I provided. I have now responded four times and the only response I have received is the same canned response asking for photos and receipts.For 165.00 I expect better, Better product and better customer service. My next boots will not be Keens.
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