The worst returns experience I’ve ever had. The shoes arrived via UPS after 8 days. I wanted to return them the following day:- no UPS returns label provided- the link to the webpage to generate a returns label didn’t work- once I found the returns webpage, it didn’t recognise my email address/order number- I then tried to call from the number provided on the order email, but it doesn’t work- I then emailed the generic contact us email address, providing the order number. I received a fast response saying that I cannot return the shoes because it is beyond the returns period. I then replied saying this must be wrong, because they were ordered 9 days ago (took 8 days for delivery), and send a photograph of the paperwork in the box. No response received yet.The shoes weren’t great either. I would strongly recommend to avoid this company. The returns process leaves me with a feeling that I’ve somehow been scammed by a pretend company.
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