Customer service hours are banking hours, so if you have a hiccup or glitch "after hours," you are very stuck. When you call DURING their hours, you are placed on hold for a very, very, very, very long time with no answer whatsoever. In the meantime, you wander over to the chat link. "Chat" leads you to a notice that they are going to call you back in 24 hours (?!) about your $500 order. Do they not make enough income to pay even five people to man the phones? Cannot speak to the current quality of the product itself, as I placed an order that shows "paid" but never actually shipped. When you do reach someone by phone, it is basically a "I'd have to reach out to someone on that and get back to you..." This company is not what it once was. :(
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