I put in an online order yesterday and came back to cancel the order. The order has not been shipped and was still in processing. There is no option to cancel or modify an order. I spoke with someone named Julia and she informed me that they do not allow a person to cancel or modify their order, once you have hit the submit button. The purchaser has to wait for them to package and ship the order to you, then you have to package and ship it back. I am very shocked to see a company that claims to have a positive impact on the worlds resources, chose this as a policy. I would understand if the item was already shipped but the order wasn't even ready. This is a waste of resources and very disappointing. I would expect this from a shady company oversees but an Oregon company that claims to be environmentally conscientious?? Clearly they are not. Once I ship the items back, I will not be modifying my order I will go somewhere else. I advise anyone who is believing that they are buying a better shoe/experience just because of their advertising to really consider other options.
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