All shoes purchased from a local brick&mortar store... First pair of KEENs in 2022, Newport H2 ... best, most comfortable pair of summer walking shoes I've ever owned. Went back for a second pair (spring sale 2023), got a pair of Newport H2 and a pair of Caci III slip-ons that were and still ARE just wonderful. Noted that Caci III was not available at official KEEN website, local store ordered for me and I received two pairs of Caci III within two weeks. Silly me - I did not open the boxes right away and missed the return window :(The two new pairs of Caci III do not have the WALK insoles that my first pair did - they have thin, flat inserts that provide no support. They are also far larger and more roomy than the first pair, despite bearing IDENTICAL origin/manufacturer labels on the boxes. The soles (new Caci III) are rock hard and hurt my feet, even with brand new WALK insoles. UNWEARABLE :((Note: KEEN does not sell the WALK insoles from their website, and my local store does not stock insoles of any kind... I had to search far and wide...)Lesson learned, KEEN.
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