I have owned many pairs of Keen's, but my latest pair of hiking boots began separating causing a breech in the waterproofing after 4 months. I filled out the online replacement form and, as instructed, replied to the claim confirmation email with the requested product photos. Within 5 days I received a credit for the replacement cost of the boots to use on their website. I ordered the replacement product, and it was delivered 3 days later. I have never had an easier experience with this type of claim.
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