I should give them zero if it was a choice. I have been a faithful customer of Keen Targhee walking boots. My first pair bought Canada in 2017. They are still going strong! But the 2 pairs I bought in 2023 and 2024 have been a dismal experience. The sole came off, the sides cracked, the water was seeping … I am really disappointed the quality went down the drain. I like the fit very much. Very few walking boots are wide enough for me. I contacted the customer service trying to find out what materials they use. Got the answer - prime quality leather ! What a joke. The layer of supposedly leather is very thin, underneath just some synthetic material which doesn’t work. The cracks appeared just a few months of light use. The boots are made in India if it makes any difference? I don’t know. Luckily very good customer service at Tiso shop in Edinburgh took them back and out of good will issued a full refund. But it isn’t their responsibility. It is the manufacturer’s fault. I am very disappointed. Hope this will put off others form buying.
Claim your business profile now and gain access to all features and respond to customer reviews.
