I’ve purchased over 8 pairs of Keen shoes in the last 5 years. In the last 2 orders ( online) there were size discrepancies with certain shoe models. I normally fit an 11 Wide but needed to order an 11.5 Wide on their oxford work shoe . This shoe was shorter than the others. Well, on my last order the shoes were WAY TOO BIG- almost like they changed suppliers or something. I was traveling quite a bit with work at the time and had the shoes delivered to my business address. I contacted Keen about 90 days after the order was placed and explained that the shoes were so much bigger than all my other shoes. Keen is unwilling to take back the new shoes and exchange for a smaller size. I will never purchase from Keen and will make it my mission to let EVERYONE know that they do not appreciate their long time customers . I will buy Merrells and Topos and will also actively message my REI reps with strong suggestion to stop distributing their shoes.
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