I purchased a device a while back and had a reaction to the probe. I experienced redness and soreness, leading to infections that lasted for weeks. After a break from using it, I returned and the irritation returned. I discovered I was allergic to nickel. I then bought a different probe that was advertised as allergy-free, but I was hesitant to use it. I researched the electrode pads that came with the device and wondered why I wasn't advised about them as an alternative. Honestly, the support I received regarding my reaction was lacking; they never suggested using the pads. I've started using the electrode pads and will update on my pelvic floor health!
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