Kendra Scott customer service is the worst. I bought a clear purse for a sports game online on a Friday. I purchased in online for pickup because of the deplorable customer service in the Lakeside New Orleans/Metairie store. The staff chat amongst themselves, do not greet you, and do not assist you even when you clearly want to purchase.I was feeling a bit under the weather Saturday, so my husband went to run errands and offered to pick up the purse.He went to the shop, showed the sales associate the receipt, she sent someone else to the back to get the package and then gave him the bag. They didn’t show him the item, or have him verify everything was correct.Imagine my surprise when I opened the bag, and discovered a totally different purse! And since the game is tomorrow, there is no time to go exchange the purse for the correct item! It’s exhausting. I’ll never shop there again, despite my stepdaughter’s love of their cheap costume jewelry. I should have gone with one of the dozens of local shops that carry cute clear purses. I only went with Kendra Scott bc of the ability to purchase online and not have to interact with their rude, self absorbed staff. I’m going to have to go to the game tomorrow with a ziplock bag. Cute.
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Kendra Scott offers jewelry, home decor, gifts and beauty. From decorative trays to nail polish, earrings, necklaces, bracelets and more, shop KendraScott.com.