Angela at the Lehigh Valley Kendra Scott store went completely out of her way to help us, and we truly appreciated the experience. Our receipt had not been emailed to us due to a typo, which made our return a bit complicated. Angela took the time to carefully look up the transaction and even contacted another location to help track down the item.
She didn’t have to go through all that extra effort, but she did. Thanks to her persistence, she was able to locate the purchase from the King of Prussia Kendra Scott store and help us complete the return and receive store credit.
We have three daughters and shop at Kendra Scott often, so customer service really matters to us. Angela’s kindness, patience, and willingness to help made a big impression. Experiences like this are exactly why we continue to shop with Kendra Scott.
We’re very grateful for her help and will absolutely continue to be loyal customers — and we look forward to visiting the Lehigh Valley store again soon.
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Kendra Scott offers jewelry, home decor, gifts and beauty. From decorative trays to nail polish, earrings, necklaces, bracelets and more, shop KendraScott.com.
