Dear Kensa people re Evo 9Kw commissioned circa Feb 2022 This isn't a note of complaint - quite the contrary.Rather we are writing to praise your engineer, Andrew Glasby. Not just for his technical competence, which you would expect, but even more for his readiness to juggle and increase his workload to get us up and running again and to fit in a service visit to restore our system to normal.He revealed how tight his schedule has been, dashing about all over the North. But he managed to fit us in, arriving from home - God knows when he left - very early on Thursday morning, sorted us out and hared of to North Yorkshire. Our effective down-time was kept to one day.And he's a nice lad and a good communicator, too. We reckon he's a real asset to your business.Best wishes John and Cate Clark
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