Review Time
Excellent service throughout and a very friendly team who really care about helping customers. The tech and support team, in particular Tom, have worked hard to make sure everything works well and the GSHP is running smoothly. We love it.
Brilliant customer service from Tom MPhoned up seeking advice about my "inherited" heat pump having moved into a new home.Tom was able to quickly identify the specific unit, provide information about the unit and then provide very clearly explained and helpful advice on using the unit for Domestic Hot Water.A real pleasure to deal with a company and contact who provides such exemplary customer support.
Tom was knowledgeable, understood how to lead me through the maze of the Evo and whilst we are not convinced we have found the problem we are on a path to resolution. I have full confidence that should the current part not solve the issue I know I can call back and get logical assistance to the desired performance that I’ve experienced from my heat pump this past 8 years.
Being an installer, Kensa’s support is invaluable to us, always there if needed and excellent when commissioning a new system. Compared to other manufacturers, Kensa are head and shoulders above when it comes to support and diagnosing. Tom and the others I have dealt with have always been spot on.
We had installed a EVO 9 Heat Pump with ground loops in a new bungalow in 2020Moved in in March 2021 pleased with system. Not as complex as some people think as they are a refrigerating unit working opposite way round.Now 2025 no problems with the system even the hot water is hot.My plumber installed it and I commissioned it over the phone to Kensa ( I am an electrician )Would recommend system as it works well with underfloor heating system.
Due to my under floor heating system failing I rang the Kensa heat pump company who put me through to there technical team, I spoke with Tom Morris who I must say due to his excellent tech skills and second to none customer service skills listened and talked me through each stage from what was causing the failer to parts if needed ect, till my heating system was up and running again he is an asset to kensa heat pump company.
Claim your business profile now and gain access to all features and respond to customer reviews.
The UK’s heating system is stuck in the past, costing people and the planet too much.
We think it’s time for an upgrade.
Kensa have been ground source heat pump pioneers since 1999. Now we want to help millions stay comfortable all year round with clean, affordable, zero-carbon energy. We achieve this through our ground source and networked heat pumps.
It’s time to end the era of high bills and high emissions.
Let’s make heating better for everyone.See more
www.bambaw.com
tiipiibed.com
jk-gb.com
kitchenaid.co.uk
furnituredirectuk.net
klarstein.ro
swan-brand.co.uk
ruedigerhats.com
www.leesa.com
rockettstgeorge.co.uk