We’ve had the system two years now.The first time we had a problem with the pump was five months ago.In the end a engineer from our housing association fixed it over the phone with Kensa.It was so straight forward.Anyway when the pump started playing up again I contacted Kensa tech and was able to do it myself.Both times the lads Tom and Carl were excellent and very logical in their instructions.If only all customer service was this efficient.Once again I had to contact Kensa tech support.Nothing to do with the pump which is running excellently.We had a faulty thermostat replaced by Switchee and the heat pump had to have a couple of settings changed.Once again clear patient instructions.Connect with an app and special code and away you go.All done within minutes.The best thing phone answered within a min.Makes a nice change from how some companies operate.First class.
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The UK’s heating system is stuck in the past, costing people and the planet too much.
We think it’s time for an upgrade.
Kensa have been ground source heat pump pioneers since 1999. Now we want to help millions stay comfortable all year round with clean, affordable, zero-carbon energy. We achieve this through our ground source and networked heat pumps.
It’s time to end the era of high bills and high emissions.
Let’s make heating better for everyone.See more
