It all started with the removalists being very late. And when they arrived there were only 3 guys for a 5-bed move - they seriously underestimated the amount of items, despite sending a rep out to visit. The move out of the house was estimated at 4-hours but ended up being over 10hours!!! They had to send another truck they messed it up so badly. While I was at our old house helping the extra guys, the first team just dumped everything in one room and left saying they were told to. They just left boxes and most of the furniture in one despite it being 9.30pm and still lots to do - that was a really low act, so shonky. The second couple of guys helped but I sent home at midnight as I was so exhausted - I did as much carrying as the staff because I had to were so slow. We had to get Airtaskers into finsih the job the next day (which they are refunding) but it was a complete organisational and operational balls-up at all levels, coupled with poor attitude from the first team. I've used them before but will never again and do not want others to experience what we went through. I wrote a pretty explosive email and cc'd a lot of people within the organisation and thankfully got prompt responses from senior team members. They are having an internal investigation about this job it was so bad - I hope they change their systems for everyone's sake.
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