Review Time
Use Kent if you enjoy stress, poor communication & unreliable service
I had a very disappointing experience with Kent Removalists and would not recommend their service.
To begin with, my furniture was collected in QLD outside the scheduled time, with no prior call or notice despite their team's "reassurance". There was also no proper confirmation of what was collected, and it appears a signature may have been recorded without my clear acknowledgement.
Things only got worse with delivery. The original delivery date in VIC was changed multiple times without any proactive communication. I was first told it would arrive 2 days earlier than scheduled, and then the day before that revised date, I had to take urgent annual leave to accommodate.
On the actual day, no one contacted me at all. I had to follow up myself, only to be told the delivery was postponed to the following Monday due to a so-called “safety concerns.” Had I not called, I would not have been informed.
The final delivery ended up being scheduled 3 days later than the agreed contract date. A manager later admitted it was in fact a system error, not the "safety concerns" explanation originally provided.
While a 10% partial refund was eventually offered after escalation, the impact had already been significant. I was forced to take three separate days of annual leave, repeatedly explaining the situation to my employer, which understandably reflects poorly on me.
Overall, this experience reflects a serious lack of communication, accountability, and operational reliability. For a service that is supposed to reduce the stress of moving, this created the exact opposite.
The only exception was Rodney Spink, the sales representative, who was the only one to communicate proactively throughout the process.
Use Kent if you enjoy stress, poor communication & unreliable serviceI had a very disappointing experience with Kent Removalists and would not recommend their service.To begin with, my furniture was collected in QLD outside the scheduled time, with no prior call or notice despite their team's "reassurance". There was also no proper confirmation of what was collected, and it appears a signature may have been recorded without my clear acknowledgement.Things only got worse with delivery. The original delivery date in VIC was changed multiple times without any proactive communication. I was first told it would arrive 2 days earlier than scheduled, and then the day before that revised date, I had to take urgent annual leave to accommodate.On the actual day, no one contacted me at all. I had to follow up myself, only to be told the delivery was postponed to the following Monday due to a so-called “safety concerns.” Had I not called, I would not have been informed.The final delivery ended up being scheduled 3 days later than the agreed contract date. A manager later admitted it was in fact a system error, not the "safety concerns" explanation originally provided.While a 10% partial refund was eventually offered after escalation, the impact had already been significant. I was forced to take three separate days of annual leave, repeatedly explaining the situation to my employer, which understandably reflects poorly on me.Overall, this experience reflects a serious lack of communication, accountability, and operational reliability. For a service that is supposed to reduce the stress of moving, this created the exact opposite.The only exception was Rodney Spink, the sales representative, who was the only one to communicate proactively throughout the process.
This is the third move of my furniture and boxes from my home to storage and then later to my new home. On all occasions the teams from Kent gave been fantastic. Polite, helpful and tackling all aspects of the assignment with a willing and positive attitude. The boxes coming out of storage were a bit battered. Especially the wardrobe boxes. There was one small damage to the oak hall seat. This is something I can have repaired. The seat was broken and splintered and a hinge had come away. But given the difficulty in getting my furniture upstairs and the reassembly of my antique furniture I was more than happy with the Kent team looking after my last move. I have recommended Kent to my friends.
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