I hired this company to help move a few months back (relatively small move, 2 bedrooms & not a large amount of extra furniture) for a move from one side of Brisbane to the other. On the day of removal one of the removalists (the fees paid for 2) wasn't doing anything other than standing out the front of the house talking to the other one & talking on the phone. Seeing as the company charges by the hour, I called the company office to double check I had definitely paid for 2 removalists & they confirmed this.After that phone call, the removalist recieved a phone call from the company office & then immediately approached me in an intimidating/aggressive way & shouted at me for about 5 mins straight & then threatening to not do the move at all if I didn't agree that he was doing work. (Also keep in mind that I was a young woman & on my own at the time, & both removalists were large men). While this was happening I was on the phone with a family member that was helping with the move, so that family member heard every threatening word of this 'conversation', & I stayed on the phone with them for the remaining time that the removalists were at the house because it felt like an unsafe environment.As well as this event, the removalists permanently marked a lot of my fabric furnishings, & were really rough with items that were clearly marked fragile (TVs, clearly labeled & packaged mirror cartons etc.).After they completed the move I made it clear to the company office worker over the phone that I had been verbally attacked & that I would be making a formal complaint. A few weeks after that I sent through my formal complaint email, after which their HR team proceeded to gaslight me & ask why it took so long to report & saying if I hadn't submitted an official police report then there was no proof & nothing must have happened.After that email they have completely ignored my reply emails, and apprear to have zero interest in taking any responsibility for how their removalist behaved.[UPDATE]After posting this review elsewhere, the company contacted me to "resolve the issue", which was just them repeating their denial that anything happened & that as far as they're concerned my removal service went "very well"... That was just insulting at that point.Do not give your money to these people. If I could rate them lower I would.
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