kentremovalsstorage.com.au

Appalling. Contents arrived covered in mould and crushed. Sydney office staff rude to the point they

Appalling. Contents arrived covered in mould and crushed. Sydney office staff rude to the point they terminated call.Initially it was suggested it had rained on the day of uplift (it hadn't) and the contents were damp when loaded.Then it was suggested there may have been a garden hose or similar stored in the container. There hadn’t. Then “someone in the Sydney office” subsequently proffered the following tale by way of explanation1 The container had been opened recently (several days prior to delivery)2 It had been raining and the contents got wet3 The container was then closed4 The mould then grew in the space of the few days until it was delivered.All while being in an indoor storage facility! Someone needs to invent a roof to enclose these storage facilities to prevent further occurrences of this nature.Anyway this revelation the container was recently opened puts paid to the theory they were loaded in wet weather.It also helps to significantly narrow down the period in which these vertical deceleration / crushing forces were applied. The contents were obviously pristine when opened so something significant happened after that. 5 years without incident. And then water ingress, mould and crush damage the last few days. Damn unlucky.After a week delay and inspection by a mould expert, the container was deemed safe to access - albeit wearing respiratory PPE and gloves. Several lounges were crushed due to substantial vertical forces. Whether the goods were loaded poorly or whether the container was dropped at some point is unclear. There was major water damage and mould. We discarded perhaps 500 damp and mouldy books. We also discarded 100’s of photos which were damp and stuck together. Some bedding was so damp I has to assist my wife lifting a blanket out of a bag. Clearly there was a major water event at some stage. Our main hope now is that the insurance is a better product than either Kent’s storage or their customer service. However after 16 days, we are caught between Kent, a mould expert appointed by Kent, Zurich (underwriter) and Crawford and Company (assessors). I couldn’t contact senior management yesterday (Friday 28). They were all at a conference on the Gold Coast.

Date of experience: May 30, 2021