We used Kent,s service to move the contents of a 4 bedroom house from the Central Coast, NSW to Tasmania. The upside was that the pick up and delivery guys were fantastic and could not have been more helpful. Pick up and delivery were on time.The downside was the packers, who were dismal and the after sales service, which was non existent (did not want to know us). Items were incorrectly packed resulting in a broken computer tower and damaged picture frames. Items they were specifically told NOT to pack were packed. A great number of boxes were incorrectly marked resulting in hours of searching for basics. Many boxes were only partially filled and then packed with paper and some boxes were less than 10% full. Unsealed bottles were packed (against policy) which resulted in leakage.When we complained we were met with unanswered calls and emails and when persisting we were shoved from one person to another with no satisfactory result.From speaking to others who have had experience with Kent our issues were apparently not uncommon.Suggest if you are going to use this company then do your own packing and do not let their packers anywhere near the place. Our packers were apparently informed it would be a 4 hour job (it was more like 8) and they had another job booked that afternoon. As a result they were in a rush, would not follow instructions and got snarky when we tried to talk to them re packing items they were told not to.Overall a very disappointing and stressful move for us.
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